Who we are
Sunalytiq s.r.o. (“Sunalytiq”, “we”, “us” or “our”) operates the Sunalytiq website and provides software and related services for monitoring, diagnostics, forecasting and performance management of commercial and industrial solar installations.
- Company
- Sunalytiq s.r.o.
- Company ID
- 29725771
- Registered office
- Děčínská 552/1, Střížkov, 180 00 Prague 8, Czech Republic
- info@sunalytiq.com
Information we collect
Information you provide
We may process information you give us, for example when you contact Sunalytiq or request access to the pilot program, including:
- name,
- business email address,
- company or organisation,
- phone number, if provided,
- information submitted through contact or pilot-program forms,
- communications with Sunalytiq.
Technical information
When you use the website, certain technical information may be processed automatically, for example:
- IP address,
- browser and device information,
- request timestamps,
- basic server and security logs,
- diagnostic information required to operate and secure the website.
How we use information
We may use personal information to:
- respond to enquiries,
- evaluate pilot-program requests,
- communicate with prospective and existing customers,
- provide and operate Sunalytiq services,
- maintain and secure our website and systems,
- diagnose technical issues,
- improve the reliability and performance of our services,
- comply with applicable legal obligations.
Legal bases
Contract and pre-contractual steps
We may process information where necessary to respond to a request, evaluate a potential business relationship or provide services under a contract.
Legitimate interests
We may process information where necessary for our legitimate interests, including operating and securing our website, preventing abuse, maintaining our systems and communicating in a normal B2B context.
Legal obligations
We may process and retain information where required by applicable law.
Consent
Where processing relies on consent, such as certain optional analytics or marketing technologies, consent may be withdrawn at any time.
Cookies and similar technologies
The Sunalytiq website uses essential technologies only. We do not use advertising cookies, analytics cookies or cross-site behavioural tracking on this website, and there are no third-party tracking or advertising scripts embedded in its pages.
Essential technologies may be used for:
- security,
- language preferences,
- core website functionality,
- session functionality where applicable.
In practice, a short-lived session cookie is set when you submit a form on this website, so that we can rate-limit submissions and protect the form against abuse. If you are signed in to the Sunalytiq client portal, the website may read that portal session to show your name on the product preview. Portal sign-in is covered by the sign-in process of the portal itself.
If we introduce optional analytics or marketing technologies in the future, we will update this policy and ask for consent where required.
Sharing and service providers
We do not sell personal information.
We may rely on trusted service providers who process information on our behalf and under appropriate contractual safeguards, for:
- website hosting,
- cloud infrastructure,
- email and communications,
- security,
- technical operations,
- professional and legal services where required.
Where you choose to sign in to the Sunalytiq client portal using Google, Google processes that sign-in and provides us with the account information needed to authenticate you. We may also disclose information to public authorities, regulators or courts where disclosure is legally required.
International data transfers
If personal information is transferred outside the European Economic Area, Sunalytiq takes appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law.
Where required, this may include appropriate contractual safeguards or other legally recognised transfer mechanisms.
Data retention
We do not keep personal information for longer than we need it for the purpose it was collected for, or for as long as we are required to keep it by law.
| Data | Typical retention |
|---|---|
| Contact enquiries | For the time necessary to respond and for a reasonable follow-up period |
| Customer and contractual records | For the duration of the relationship and any legally required retention period |
| Security and technical logs | For a limited period necessary for security, diagnostics and system reliability |
| Consent records | Where necessary to demonstrate consent and compliance |
Your rights
Under applicable data protection law, individuals may have the right to:
- access their personal information,
- correct inaccurate or incomplete information,
- request deletion,
- request restriction of processing,
- object to certain processing,
- receive applicable personal data in a portable format,
- withdraw consent where processing is based on consent.
To exercise your privacy rights, contact us at info@sunalytiq.com.
Complaints
If you have a concern about how your personal information is handled, please contact us first at info@sunalytiq.com. We will look into it and respond.
You also have the right to lodge a complaint with a supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů).
Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No website, system or method of transmission can be considered absolutely secure. We keep our measures under review and adjust them as our services and the threat landscape change.
Changes to this policy
We may update this Privacy Policy when our services, technologies or legal obligations change. The latest revision date is shown at the top of this page.
Contact
For any question about this policy or about the personal information we hold, write to info@sunalytiq.com or to Sunalytiq s.r.o., Děčínská 552/1, Střížkov, 180 00 Prague 8, Czech Republic.